On Wednesday, November 9, 2011, our Chapter brought four experienced coaches—Judy Burgio, R.Ph., C.N., Janet Chahrour, Elizabeth Doty, and Paul Larsen—to discuss The Power of Coaching in the Workplace. This program continued our exploration of the CPLP Nine Core Competencies. Dr. Pi Wen Looi, founder of Novacrea Research Consulting and our VP of Communications facilitated the panel. These coaches discussed their coaching models and shared their coaching insights with our participants. Their desires for client success generated a well-rounded discussion of coaching in the workplace.

2011 November, ASTD Golden Gate Chapter monthly meeting. The panel, from left: Dr. Pi Wen Looi, Janet Chahrour, Paul Larsen, Judy Burgio, R.Ph., C.N., Elizabeth Doty.
All the coaches help clients clarify their view of the starting situation, reach new insights about that situation, recognize some influences, make plans and come to new ways of doing things in order to produce results. These coaches offer their clients some uncommon reflection in response to the client’s words and actions. The ROI of coaching in a workplace includes better job performance, increased employee engagement, and decreased attrition rate.
Collective Wisdom of Coaching
Judy Burgio brings compassion to the coaching relationship. She has seen clients beat themselves up if they don’t meet their goals. She helps clients focus on what is working, develop strategies to achieve their goals, and help them learn a new powerful compassionate language to address the situation. Judy shared an example of a manager coaching one of his employees to be on time to meetings. When the manager reinforced in a positive way when the employee was on time, the on-time behavior increased.
Janet Chahrour is a relationship coach. She sees a powerful connection between making changes and showing appreciation. One of the most powerful things she sees is around giving and receiving appreciation. She has found that her clients have the greatest difficulty receiving appreciation from others, and feeling it within themselves. Janet uses a relationship system approach to help clients see patterns they may choose to change and gets people physically moving as they make efforts to move forward in their lives.
Elizabeth Doty notes that whenever there is a change in an organization, at least one person feels they are making a compromise. She works with clients to turn it around. She helps clients to uncover the real choice for them so they can see what they will gain. Using her Compromise Trap coaching model, she helps clients identify five things they can do in a “trap” situation to turn it around. She also incorporates an “after-review” to look at the results, its impact on their environment, and the people around them.
Paul Larsen encourages people to break the cycle of false positive talks in their existing models of current behavior. Through the metaphor of tourist vs. traveler he encourages his corporate and non-profit clients to stop letting someone else figure it out (i.e., just be a tourist). Instead, he coaches his clients to take initiative and ownership for their own results (i.e., be a traveler).
Coaching is about gaining insight, following that insight up with action, reflecting on the results of that action, and making adjustments and continuing as needed. A coach helps to activate a powerful state in the client’s mind that brings up insights, which often leads to personal growth.
And that may lead an employee to leave his/her current job or make drastic changes in his/her personal life. This is the risk of receiving coaching that the coachee and his/her employer need to recognize.
You can deepen your knowledge about coaching with these books:
- The Compromise Trap: How to Thrive at Work without Selling your Soul, by Elizabeth Doty
- Co-Active Coaching: New skills for coaching People Toward Success in Work and Life, by Laura Whitworth, Karen Kimsey-House, Henry Kimsey-House, and Philip Sandahl
- Seven Transformations of Leadership, by Bill Torbert
- The Neuroscience of Leadership, by David Rock
- Quiet Leadership: Six Steps to Transforming Performance at Work, by David Rock
- Mastery, by George Leonard
- Helping People Win at Work: A Business Philosophy Called “Don’t Mark My Paper, Help Me Get an A”, by Ken Blanchard
Written by Wendy Sterndale, edited by Pi Wen Looi, PhD.